Thank you for shopping at Monbret. We want you to be completely satisfied with your purchase, and we understand that sometimes returns may be necessary. This Returns Policy outlines the guidelines and procedures for returning items purchased from our website. Please read the following information carefully.
30-Day Return Policy
We offer a 30-day return policy for most items. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
To initiate a return, please contact our customer support team through our contact page. They will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number. Please include the RMA number on the return package for efficient processing.
You will be responsible for the return shipping costs unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping service to ensure that the returned item reaches us safely.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within a reasonable timeframe. Please note that the refunded amount may exclude any shipping charges paid at the time of purchase.
If you wish to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer support team for the return process. Exchanges are subject to product availability. If the desired item is unavailable, a refund will be processed instead.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances.
Certain items are non-returnable for hygiene reasons, such as personal care items, including but not limited to, bathrobes, slippers, and intimate apparel. Customized or personalized items are also non-returnable unless they are defective or damaged upon receipt.
If you have any further questions or require assistance with your return, please contact our customer support team though our contact page. We are here to help you and ensure your satisfaction.